Every small and medium-sized business (SMB) owner knows the sinking feeling that hits when the printer malfunctions or the dreaded “blue screen of death” appears on a computer. This concern is especially relevant here in British Columbia, where almost all businesses (99+% as of December 2021) are SMBs.
Reliable IT support is essential to keep your business running smoothly, but choosing the right approach can be challenging. You have two approaches: hire break/fix IT support or partner with a managed services provider (MSP). Let’s break down the key differences to help you decide which is best for your SMB.
The break/fix model: Fixing what’s broken
Break/fix IT support is similar to calling a plumber. You only require and pay for the service when there's a specific problem. This approach is ideal for businesses with:
- Simple IT needs: If your business only has a handful of computers with basic software needs, break/fix can be a cost-effective solution for occasional issues.
- Limited budget: Break/fix often has a lower upfront cost versus an MSP. You only pay for the time a technician spends resolving your specific issue.
However, break/fix has its limitations:
- Reactive, not proactive: Break/fix focuses on solving existing problems, not preventing them. Waiting for repairs leads to downtime and lost productivity.
- Unpredictable costs: While the per-incident cost might seem lower, frequent IT problems can quickly add up. There's also the risk of encountering a complex issue that can cost you a pretty penny.
- Lack of strategic planning: Neglecting to monitor and update your IT results in an unsecure and inefficient system.
The MSP model: Proactive IT care
An MSP is your virtual IT department, providing comprehensive IT management for a fixed monthly fee. Here's what you can expect:
- Proactive maintenance: MSPs monitor your systems for potential issues, identify weaknesses, and perform regular maintenance to prevent problems before they occur. Proactive maintenance includes software updates, security patches, and system backups.
- Improved security: MSPs offer expertise in cybersecurity, protecting your business from data breaches and malware attacks.
- Strategic planning: MSPs can help you develop a long-term IT strategy aligned with your business goals. They can advise on hardware and software upgrades, disaster recovery plans, and cloud solutions.
- Reduced downtime: Regular maintenance reduces downtime and prevents productivity losses.
While MSPs offer a broader range of services, the monthly cost might seem higher versus a break/fix option. But this higher cost comes with:
- Predictable IT budget: The fixed monthly fee allows for more accurate budgeting and helps you avoid the surprise costs of unexpected IT issues.
- Improved efficiency: Less downtime and a smoother-running IT system contribute to overall business efficiency.
Break/fix or MSP: Don’t be limited to two choices
Do you choose break/fix IT support or managed services? There's no one-size-fits-all answer. To help you decide, here’s a quick guide:
- Break/fix approach: Choose break/fix if your IT needs are basic, your budget is tight, and you only experience occasional problems.
- Partner with an MSP: Choose an MSP if you want proactive IT management, value predictable budgeting, and prioritize network security and system optimization.
- Hybrid approach: Some SMBs find a hybrid approach works well. They might use break/fix for basic troubleshooting and partner with an MSP for more complex IT tasks, security, and long-term strategy.
Ultimately, your business needs and budget will determine your best choice. Consider your current IT situation, growth plans, and the importance of IT to your daily operations.
Partner with Quicktech for your IT needs
British Columbia boasts a thriving SMB landscape. Whether you're a startup or a well-established company in Vancouver, Burnaby, Richmond, or Surrey, you need experts who understand the unique IT needs of BC's diverse business community.
Talking to qualified IT service providers like Quicktech can help you understand your options and determine which approach aligns best with your goals. We offer complimentary consultations to discuss your situation and recommend the most effective path forward.
Remember, reliable IT support is an investment, not just an expense. Choosing the right partner can free you to focus on running your business while keeping your technology infrastructure optimized and secure. With locations throughout British Columbia, we're here to support your SMB’s success every step of the way. Contact us today.